Hyper Open Edge Cloud

[FINISHED] Incident: Jul, 17th, 2024 14:57 GMT: Re6st gateway in Europe unreachable

Rapid.Space Maintenance. Read the article for real time information.
  • Last Update:2024-07-30
  • Version:001
  • Language:en

7/30/2024 07:33 GMT: BSO RFO

BSO answered with the following explanation:

RFO Details:

RFO for this incident is due to an issue on the previous hardware causing routes to not update. To fully resolve the issue, the service was then migrated to a different hardware for the final fix.

7/25/2024 09:12 GMT: Re6st gateway in Europe OK

BSO finally took the appropriate measures to fix the issue. We are still waiting for the final details but the problem is solved and all re6st traffic can enter and exit the networks correctly.

7/21/2024 21:00 GMT: Re6st gateway in Europe unreachable again

The re6st gateway in Europe is unreachable again. We contacted again BSO in the early morning of Jul 22.

7/18/2024 22:05 GMT: Re6st gateway in Europe OK

BSO answered our ticket:

Our technical team further checked the issue. It turns out that one of our device's card in Paris rebooted causing this incident. As of now, the card slot is up and your service should be back to normal. We are further monitoring this incident. Please advise if issue persist. The next step is to reboot the whole device itself which needs to be scheduled if issue returns.

The incident is closed. All services are back to normal.

7/18/2024 21:22 GMT: Re6st gateway in Europe unreachable again

The re6st gateway in Europe is unreachable again. BSO just mentioned in the ticket that they did nothing. Please note that this is also affecting the outgoing traffic of re6st so all machines inside the network which don't have a default IPv6 route will use the route from re6st which is broken for now.
 

7/17/2024 17:25 GMT: Re6st gateway in Europe reachable again

The re6st gateway in Europe is reachable again. We got no news as to what happened from BSO network for now. 

7/17/2024 14:57 GMT: Re6st gateway in Europe unreachable

We just detected that our re6st gateway hosted at BSO Paris is unreachable. Thus you cannot access the following re6st network from outside:

  • 2a11:9ac0::/32
  • 2001:67c:1254::/48
  • 2401:5180::/32

Please note that for the 2 last re6st networks, the access through our HongKong gateway is still possible. Whether you are using the HongKong or the Paris gateway depends on your location and your internet provider.

We opened a ticket to BSO network (which is hosting our gateway) right away and we are waiting for an answer.